Josephine Doegah

Josephine is a seasoned professional with twenty years’ combined experience in Real Estate, Human Resources, Sales and Marketing, Business Development, as well Banking. She attained her BSc degree in Business Management, Accounting at the prestigious Brunel University, Uxbridge in the United Kingdom in 2005 after which her professional career begun. In 2005, working as a Billing Data Analyst with Network Rail in London presented her with an official full-time role in a corporate environment where her accounting knowledge was put to the test with real life practical tasks.

Two years later in 2007, she had the chance to put other transferable skills in play when offered employment as a Facilities coordinator with the Blood Bank, NHS in Colindale, UK. In this role she was able to once again apply her accounting knowledge in areas such managing customer accounts, invoicing, purchasing etc., towards ensuring the efficient running of existing blood banks and the setting up on new locations throughout London.

In 2008, an opportunity arose with Barclays Bank as an Account Executive that she was happy to take on as it was based back home in Ghana. This role exposed her to hands on accounting and financing tasks by offering investment advice to customers, the chance to learn detailed information about the banking industry and once again manage customers and their accounts efficiently. Within Barclays Bank after 3years in this role, she was promoted to Sales Manager due to her dedication and exemplary performance, often going above and beyond in carrying out her duties creating customer retention and acquisition resulting in revenue generation.

As she is an entrepreneur at heart, after acquiring all this experience she branched out on her own in 2012 to implement them and set up her own company known then as Consult Serv. Josephine leveraged on the network she had built over the years to set up this consulting company specializing in Human Resources and Business Management offering outsourcing services to companies such as Admin Telecom, Bright Brain academy, to mention a few. She explored this for three years after which another opportunity to explore a new gap in the service industry under hospitality and real estate came her way.

This new opportunity as an Area Manager from 2015 to 2017 with Regus a worldwide leader in the co-working industry was Josephine’s entry into the Real Estate Industry. In this role, she was responsible for two of its locations in Accra to introduce the brand to the market, attract and build a strong client base. It was a challenge that she welcomed as she had to build and train the team completely from scratch as this concept of co-working was relatively new to the Market at that time. She travelled to Dubai where Regus was Headquartered to get hands on experience and further training which she imparted to her team upon her return to Accra. Josephine gained insights in this position as well as building an extensive portfolio of real estate brokers as well as major stake holders in this industry. Josephine is now a specialist and consults occasionally in this space.

Consulting in this industry became a fulltime focus for Josephine from 2017 when she moved on from Regus until she was approached in 2020 by another new entry into the co-working Industry known as AfricaWorks. Josephine was tasked with the responsibility for making AfricaWorks a household name and growing the business in the country. Under her management, AfricaWorks has grown and expanded quickly over the last 4years. In 2020 she launched their first office space in 2020, a second location in 2021 and a third in 2023.

Currently the Managing Director for Ghana, Josephine has once again identified a service gap to provide companies with outsourcing services to enable them focus on key technical aspects of their businesses, thereby launching Fafa Doegah Management, a Business Processes Outsourcing Company. As part of Fafa Doegah Management’s business process outsourcing services, the company has established a dedicated call center designed to support businesses with reliable, professional customer engagement. This initiative is led by Josephine’s extensive experience in customer management, sales leadership, operations, and team development across banking, real estate, and corporate services.

The call center provides structured customer service support, outbound and inbound call handling, and client communication solutions tailored to business needs. Built on strong training standards, performance management, and service excellence, the call center enables organizations to maintain high-quality customer interactions while reducing operational strain and focusing on core business growth.